Terms and Conditions of Service (Terms and Conditions)

Asian Star Trading Co., Ltd. (Tohome.com)

Welcome to Tohome.com (hereinafter referred to as the "Website"). This Website is operated by Asian Star Trading Co., Ltd. (hereinafter referred to as the "Company").

Please read these terms and conditions carefully before accessing or purchasing products through our Website. By accessing, using, or ordering products from this Website, you agree to be bound by the following terms and conditions in all respects. If you do not agree to these terms, please stop using this Website immediately.

1. User Account Registration

• Users must provide true, accurate, and current information when registering an account.

• Users are responsible for maintaining the confidentiality of their Username and Password.

• If unauthorized access to an account occurs due to the user's negligence, the Company will not be held responsible for any damages.

2. Product Orders and Pricing

• Order Acceptance: Product orders are considered purchase offers from you, which are completed only when the Company sends a shipping confirmation email or confirms the order.

• Product Pricing: All prices shown on the Website are in Thai Baht (THB) and may or may not include Value Added Tax (VAT) depending on the specifications on the product page.

• Pricing Error: The Company reserves the right to cancel orders in the event of an error in displaying incorrect prices on the Website, and a full refund will be issued to the customer.

3. Payment Methods

• The Website supports various payment methods, such as credit/debit cards, bank transfer, mobile banking, or other online payment methods as specified on the checkout page.

• Orders will be shipped only after the Company has received correct and complete payment confirmation.

4. Shipping and Delivery Policy

• The Company will ship products only to the address specified by the buyer during the ordering process.

• Delivery timeframes are estimates only. The Company is not responsible for delays caused by Force Majeure or the operations of third-party shipping couriers.

• Product risk passes to the buyer once the product has been delivered to the shipping courier or the buyer.

5. Return & Exchange Policy

For detailed terms and conditions regarding product returns and exchanges, please refer to our Return & Exchange Policy.

6. Product Claim Policy

For detailed terms and conditions regarding product claims, please refer to our Product Claim Policy.

7. Intellectual Property

• All content, text, images, logos, button icons, graphics, and software on this Website are the property of the Company or its licensors and are protected by Thai and international intellectual property laws.

• No one is allowed to copy, modify, distribute, download, or use the content for commercial purposes without prior written consent from the Company.

8. Limitation of Liability

• The Company strives to provide the most accurate information on the Website. However, the Company does not warrant that product details, images, or other content on the Website are completely error-free.

• Data Loss: The Company is not responsible for lost data or corrupted files during the product claim process (customers are strongly advised to back up all data before sending items for claim).

• The Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use this Website.

9. Amendments to Terms

The Company reserves the right to modify, amend, or terminate these terms and conditions, including warranty and claim policies, at any time. Changes will be posted on the Website as appropriate. By continuing to use the Website after changes are made, you agree to be bound by the updated terms.

10. Governing Law

These Terms and Conditions shall be interpreted and enforced in accordance with the laws of the Kingdom of Thailand. Any disputes arising shall be submitted to the exclusive jurisdiction of the courts of Thailand.

Contact Channels and Status Tracking

If you have any questions or wish to track the status of returns, exchanges, or claims, you can contact our customer service details below:

• Company: Asian Star Trading Co., Ltd. (Tohome.com)

• Address: 582/12 Sukhumvit 63 Road (Ekkamai), Khlong Tan Nuea, Watthana, Bangkok 10110

• Phone: (+66)2-382-4000

• Email: services@tohome.com

• Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM (Closed on Sundays and Public Holidays)

• *Note: To track your claim or return status, please provide the Claim Number (Claim No.) or Order Number (Order Number) to facilitate quick checking.*